Credit Card Payments and Refunds

Due to the high incidence of Credit Card fraud occurring and being attempted in our area in recent months, Budget Landscape & Construction Supplies has chosen to modify our Policy with regards to payments received by Credit Card in person or over the phone. We are happy to take Credit Card payments for all orders, however effective immediately, we will never refund a Credit Card over the phone.

All customers either modifying or cancelling their orders will need to come in person with the following documents:

• The original version of the Card owners ID (Drivers Licence/ID card) to be copied by us.
• An original of the Bank Statement showing the transaction with the Account Holders matching details
• The original Credit Card so we can verfify and take a copy of this as well. The credit card must have the following details –
  • The person’s or company’s full name
  • Credit card number
  • Expiry date
  • CVV number

Once this detail is properly supplied and verified, a refund will be done directly to the Bank Account of the customer.

No Credit Card refunds will be done instantly at the Sales counter, only by the Management after a review of all the details.

This is not meant to be an imposition on our customers but rather a protection for all Card Holders and our Business from losses that are otherwise being incurred.

We understand this may not be suitable for all customers and there are other means of paying for Orders that will prevent this policy from being needed if that is the case.

We trust we have your support to help prevent this theft from happening.